Shipping policy

In coordination with our supplier:

All prices exclude delivery and we ship worldwide.

Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM. Evening and Sunday deliveries are not available.

A special, or next-day delivery service does not guarantee that you will receive your item the day after placing the order, however does guarantee that you will receive the item the following working day after it has been dispatched.

Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

No compensation will be offered for any orders that take longer than the quoted times to be delivered. These quotes are based on estimates from our couriers and as such, they should not be taken as a guarantee of delivery. 

All missing parcels must be reported by contacting us via email within 60 days of shipment to be eligible for a refund or replacement.

If a shipping address is inaccurate or incomplete, the order will not be eligible for a refund or replacement.

If an order is reported as missing after 60 days of shipment, the tracking will no longer be available to investigate with the courier, and the order will not be eligible for refund or replacement.